Refund policy

Thank you for shopping with Stabraq. We want you to feel confident when purchasing from us. If you are not fully satisfied with your order, you may request a return in accordance with the policy below.

1. Return Window

Customers may request a return within 14 days of receiving their order.

2. Return Eligibility

To be eligible for a return, the item must:

  • be unused, unwashed, and undamaged

  • be returned in its original packaging

  • have all original tags attached

  • be accompanied by the order number or proof of purchase

We reserve the right to refuse returned items that do not meet these conditions.

3. Non-Returnable Items

Returns will not be accepted for items that:

  • have been used, washed, altered, or damaged after delivery

  • are returned without original packaging or tags

  • are marked as final sale

  • are returned after the 14-day return window

4. Return Shipping Costs

Customers are responsible for the cost of return shipping.

Original shipping charges, if any, are non-refundable unless the return is approved due to an error on our side.

5. Refunds

Once we receive and inspect the returned item, we will notify you whether your return has been approved.

If approved, your refund will be processed through the original payment method whenever possible. Please note that processing times may vary depending on your payment provider or bank.

6. Damaged or Incorrect Items

If you receive a damaged item or an incorrect order, please contact us within 48 hours of delivery and include:

  • your order number

  • clear photos of the item

  • a brief description of the issue

Once reviewed, we will determine the appropriate solution.

7. Final Sale Items

Items marked as final sale are not eligible for return or refund.

8. Contact Us

For return requests or assistance, please contact us at:

Email: refund@stabraq.com